Operations management  Content on InfoQ rss

Presentations about Operations management rss

Articles about Operations management rss

Interview and Book Excerpt: CMMI for Services by Jeevak Kasarkod Posted on Jul 14, 2011 CMMI for Services(CMMI-SVC)is a process improvement framework developed by the SEI for service providers. InfoQ spoke to Eileen Forrester, co-author of CMMI for Services: Guidelines for Superior Service and manager of CMMI-SVC. In this interview we cover adoption practices for CMMI-SVC and its relationship with CMMI-DEV, ITIL and Agile accompanied by relevant excerpts from the book.

Using ITIL V3 as a Foundation for SOA Governance by JP Morgenthal Posted on Feb 05, 2010 Those familiar with only ITIL V2 often scoff at the thought that ITIL could serve as a governance framework for SOA. Based on their perspective, they would be correct since V2 focused more heavily on operational processes rather than service lifecycle. With ITIL V3, the focus of the framework shifted toward what can only be accurately described as service-orientation.

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