Facilitating the Spread of Knowledge and Innovation in Professional Software Development

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InfoQ Homepage Presentations Heretical Resilience: To Repair is Human

Heretical Resilience: To Repair is Human



Ryn Daniels describes the “Apache SNAFU”, shares their experiences as the instigator of that snafu and walks through the lessons that can be learned from such an event. Takeaways include ideas for how to design tools, processes, and systems in ways that maximize the resilience and responsiveness of humans throughout engineering organizations.


Ryn Daniels is a staff infrastructure operations engineer at Travis CI. These days, they have opinions on things like monitoring, on-call usability, and Effective DevOps. Before escaping to the world of operations, they spent a few years doing R&D and systems engineering in the corporate world.

About the conference

Software is changing the world. QCon empowers software development by facilitating the spread of knowledge and innovation in the developer community. A practitioner-driven conference, QCon is designed for technical team leads, architects, engineering directors, and project managers who influence innovation in their teams.

Recorded at:

Jul 24, 2018

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