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InfoQ Homepage Presentations Planting the Service Design Seeds at CBC

Planting the Service Design Seeds at CBC



Hira Javed discusses the increasing adoption of the service design discipline, and CBC's adventures in embracing this approach.


Hira Javed is the Service Design Lead at the Canadian Broadcasting Corporation. Her journey includes working as an Information Architect, UX Researcher, Design Strategist, and Service Designer. She recently wrapped up her 6th year of teaching at the University of Waterloo, where she created the curriculum for an undergraduate UX course.

About the conference

Deliver is a conference that brings people together to uncover better ways to deliver software and provide value within your organization and for your customers.Deliver is a conference for designers, testers, architects, project managers, developers, business analysts, product managers, infrastructure professionals, and others.

Recorded at:

Mar 19, 2019